Shipping & Returns

Shipping 

Next day is estimated to be with you the next working day* providing you order before 12pm, however please allow up to 2 days.

*Please note 'working day' means orders placed on Friday before 12pm will be despatched the same day but will not be delivered until Monday.

We aim for all standard parcels to be delivered between 2-5 business days. 

Any delays, though incredibly frustrating, are unfortunately completely out of our hands once the parcel has been passed to the courier. If 10 working days has passed and your parcel has still not arrived please contact us.

 

Returns 

We accept returns within 14 days after receiving your order. To return simply pop your unworn items in the original packaging (or a secure alternative) with a note that contains your order number. Use the contact form or email us at groovypawsuk@gmail.com and we will provide the return address and details. 

Sadly we do not offer free returns. 

Faulty/Damaged

If your parcel seems to have arrived in a broken condition and/or any items inside are damaged, contact us straight away at groovypawsuk@gmail.com

If your return has signs of wear and tear

If it can still be worn safely it will be donated to our local rescue shelter, if not it will be disposed of. We cannot refund any returns that arrive in any condition other than brand new and unworn.